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Auwin Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Auwin Casino. Please read them carefully before creating an account, depositing funds or participating in any gambling activity. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.
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1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and Auwin Casino in relation to your use of the website, your account and any services made available through the website. They apply to visitors, registered account holders and anyone who otherwise accesses or uses the site. If you do not agree with these terms, you must not use the website or its gambling services.
Contents
Additional terms may apply to specific games, payment methods, promotions, competitions or other features. Those terms will be shown or made available when relevant and should be read together with this document. If an additional term conflicts with these Terms & Conditions, the specific term will generally apply to the relevant product or promotion, unless stated otherwise.
We may update these terms when necessary, including to reflect changes to the website, our services, technology or applicable law. The current version will be published on this page. Your continued use of the website after an update means that you accept the revised terms. If a change is material and you do not accept it, you should stop using the services and follow any available account closure process.
Your responsibility to check the information
You are responsible for reading the information available on the website and checking that it is suitable for you. Game rules, promotional conditions, payment information and responsible gambling tools may change from time to time. You should review the relevant information before taking part in an activity.
2. Eligibility and account requirements
The services are intended only for people who are legally permitted to access and use online gambling services in their location. You must be at least 18 years old to create an account or participate in gambling. You must also comply with all laws that apply to you. It is your responsibility to confirm that using the website is lawful where you are located.
You may need to register an account before using certain services. Information provided during registration must be accurate, complete and kept up to date. You must not register using another person’s identity, provide misleading information or create an account for someone else. We may ask you to confirm your identity, age, location or source of funds before allowing access to some or all services.
Each person should generally have only one account unless we have expressly approved otherwise. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that someone has accessed your account without permission, you should stop using it and notify us through the available support channel as soon as possible.
- Do not share your password, security information or account access with another person.
- Do not allow another person to gamble using your account or payment method.
- Do not use an account for unlawful activity, fraud, money laundering or any other prohibited purpose.
- Provide requested verification information promptly and ensure that documents are genuine and readable.
- Tell us if your personal information changes or if you believe your account security has been compromised.
We may suspend, restrict or close an account where information cannot be verified, where these terms may have been breached, where required checks are incomplete or where continued access could create a legal, security or responsible gambling concern. Any review will be handled in accordance with applicable requirements.
3. Deposits, withdrawals and gambling activity
You may only use payment methods that are available through the website and that you are authorised to use. Deposits must be made by you and for your own use. You should check the payment information displayed at the time of a transaction, including any applicable conditions, processing information or restrictions.
You are responsible for ensuring that deposited funds are lawful and that your payment provider permits the transaction. We may carry out checks relating to a transaction, payment method, identity or source of funds. A transaction may be delayed, refused or reversed where a check is required, information is incomplete, a payment method is not supported or there is a suspected security or compliance issue.
Withdrawal requests may be subject to account verification, the completion of relevant checks and any conditions displayed for the selected payment method. Withdrawals will generally be returned using an approved method connected with the account, subject to applicable requirements. We do not guarantee a particular processing time, as timing can depend on reviews, payment providers, weekends, public holidays and other factors.
You must review each transaction before confirming it. Once a wager or other gambling instruction has been accepted, it may not be cancelled except where the game rules, applicable law or an authorised support process allows cancellation. If a technical error affects a game, transaction, balance or result, we may correct the error and take reasonable steps to restore the position that should have applied.
Game outcomes are determined by the relevant game system and its published rules. You accept the outcome of a completed game or wager, subject to any correction required because of an obvious error, system failure, unlawful activity or another circumstance covered by these terms or the applicable game rules.
4. Promotions, responsible gambling and acceptable use
Promotions, bonuses, free plays and other offers may be subject to separate promotional terms. Those terms may include eligibility requirements, participation rules, expiry dates, wagering conditions, game restrictions, account restrictions and limits on one offer per person, household, device or payment method. You should read the full conditions before accepting or using an offer.
We may withdraw, amend or refuse a promotion where permitted by its terms or where there is suspected abuse, technical error, duplicate participation, misleading conduct or a breach of these Terms & Conditions. Promotional benefits may be removed if they were granted in error or obtained through prohibited conduct.
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only gamble with funds that you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are distressed, tired, under the influence of alcohol or drugs, or trying to recover previous losses.
Tools and restrictions may be available to help you manage your play, such as deposit controls, time limits, activity information, temporary breaks or account closure. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can ask us about the responsible gambling options available through the website.
Prohibited conduct
- Using the website while underage or on behalf of an underage person.
- Attempting to manipulate a game, payment, promotion, account or technical feature.
- Using automated software, bots, scripts or other tools to gain an unfair advantage.
- Interfering with the website, introducing malicious code or trying to access restricted systems.
- Using stolen funds, unauthorised payment methods or false identity information.
- Engaging in fraud, collusion, money laundering, harassment or other unlawful behaviour.
5. Privacy, liability and account closure
Personal information is handled in accordance with the applicable privacy information published on the website. We may collect and use information needed to operate accounts, process transactions, verify identity and age, maintain security, meet legal obligations, provide support and improve our services. You should read the Privacy Policy for further information about the handling of personal information.
The website may be unavailable from time to time because of maintenance, technical faults, payment provider issues, internet problems or circumstances outside our reasonable control. We do not promise that the website or every feature will always be available, uninterrupted, secure or error-free. You should keep your own records of important transactions and account information.
To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not responsible for losses caused by your failure to follow these terms, your misuse of the website, unauthorised access resulting from your failure to protect account details, or events outside our reasonable control.
You may ask for your account to be closed or restricted at any time through the available account or support process. Closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, responsible gambling or suspected prohibited conduct. We may retain information where required for legal, security, accounting or regulatory purposes.
Questions and complaints
If you have a question, believe a transaction or account issue has occurred, or wish to make a complaint, please use the support options provided on the website. Include enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. We may ask for further details so that we can investigate and respond appropriately.
These Terms & Conditions are intended to be read consistently with applicable Australian laws and any mandatory rights that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
